South Rockhampton
Phone: (07) 4860 8563
Shop 10/ 48 Gladstone Rd
Street Parking Available
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As a small local business our clients, service time and scheduled appointments are important to us and as such, we have the following policies in place.
Late Policy
We do understand some people may run late the same way we run late but we have allocated time slots so we can make sure we cut your hair on time. Try and arrive 5 minutes prior to scheduled appointment and if you are running late please let us know. If you arrive over 10 minutes pass your appointment, we may have to cancel or reschedule your appointment. Most of the times we run late is because our clients run late giving us not enough time to provide a full service.
Cancelled Appointments
If you are needing to cancel an appointment please let us know as soon as you can so we can reschudule or have the chance to fit in someone else that needs an appointment that might of missed out. We have had plenty of cases where we have been booked for the day and had loyal client call up needing an appointment and our person doesn’t show making us miss our chance to have had the other client in.
No-Show Policy
If you do not show up to a your scheduled appointment or ring up pass the appointment to cancel 2 times, we will ask for a non refundable deposit of half the price of your service if you wish to book in again or you can try your chances walking in. When you come to the appointment you will have to pay remaining of the amount after the haircut. The reason we have this in place is too many clients have consistently not shown up to their appointments making us miss our opportunity to get another client in.
