LOCATIONS

Groom Barbershop North Rockhampton

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As a small local business, our clients, service time, and scheduled appointments are important to us, and as such, we have the following policies in place.

Late Policy

We do understand some people may run late the same way we run late, but we have allocated time slots so we can make sure we cut your hair on time. Try and arrive 5 minutes prior to the scheduled appointment, and if you are running late, please let us know. If you arrive over 10 minutes past your appointment, we may have to cancel or reschedule your appointment. Most of the times we run late is because our clients run late, giving us not enough time to provide a full service.

Cancelled Appointments

If you need to cancel an appointment, please let us know as soon as you can so we can reschedule or have the chance to fit in someone else that needs an appointment and might have missed out. We have had plenty of cases where we have been booked for the day and had loyal client call up needing an appointment and our person doesn’t show, making us miss our chance to have had the other client in.

No-Show Policy

If you do not show up to your scheduled appointment or ring up past the appointment to cancel 2 times, we will ask for a nonrefundable deposit of half the price of your service if you wish to book in again, or you can try your chances walking in. When you come to the appointment, you will have to pay the remainder of the amount after the haircut. The reason we have this in place is too many clients have consistently not shown up to their appointments, making us miss our opportunity to get another client in.