Terms & Conditions
Return Policy
Our Returns Policy forms must be read in conjunction with, our Terms of Service. We reserve the right to change this Return Policy at any time. This Returns Policy was last updated on 3rd of February 2020.
It is important that you check your order upon receiving and always before use. If there is errors or issues please report to us as soon as possible so we can investigate the situation.
Change of Mind (For unused or unopened Products)
If you change your mind or are not completely satisfied with your purchase, we will accept returns if UNUSED or UNOPENED. Postage Fees are not included with the return. Email us at hello@staygroomed.com.au that you are not satisfied or reason for return so we can help out as best as we can. If any free gifts, items or samples came with the purchase it must also be returned.
How to return
Need to return a product? Follow the simple steps below:
When products are received make sure to check item(s) and receipt to make everything is correct. if you need to exchange or get credit you have 14 days from purchase date to do so if not your credit will not be given. Remember we do not accept return if the product is used or opened. we do not refund unless product is faulty. If product is faulty please fill out our return form and attach photos of product to see if refund will be issued.
Email us at hello@staygroomed.com.au with reason for return and we will send through or mailing address. We will arrange credit after the item(s) have been received and we will send through a unique code so you can use on site. Make sure to keep email of unique code.
returns: returned will only be accepted up to 14 days after purchase date, email us at hello@staygroomed.com.au with reason for return then we will send through our return mailing address for items being sent back. We will arrange unique credit code for the price the item(s) were purchased only after they been received and with proof of purchase, will it be sent through so you can use on site and will have no end date to be used. we will only issue credits no refunds, refund only accepted in case of faulty item not for change of mind.
returns shipping: we recommend shipping by registered post so we can track the package incase of missing items, Groom is not responsible for missing packages in transit so its recommended to get tracking on parcel for proof of when item(s) were sent to insure credit note will be issued, will not be covered by other means of postage, postage will be at customers expense for change of mind shipping.
Damaged or faulty products: if you have received a product that is damaged or faulty we ask for you to contact us within 7 days to see if you will be honoured with a credit note ,refund or replacement. You can email us with the faulty returns form and photos and proof of purchase on hello@staygroom.com.au. we will not issue refunds with out proof of purchase or receipt.
will I be refund for my postage costs to return and item?; we will only refund postage if the product is faulty or wrong item was sent with proof of purchase. we will not refund postage for change of mind or exchanges .
All sale items are final, no refunds or exchanges on sale items;All sales items are final unless an item is faulty.
TERMS OF SERVICE
This website is operated by Groom Barber Shop. by accessing the website you are accepting the terms and conditions to our services and products, when purchasing or booking in a service though our website you are agreeing/accepting to the terms of conditions of our cancelations and returns polices and procedures stated here.
please read terms and conditions before booking a service or purchasing goods from us as when you do you are agreeing to our terms and conditions of products and services referenced above. if you do not agree to our terms and conditions of this website then you may not acquire access to our website, services and goods.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
( terms of service?… booking on line and cancelations and no shows? )
Terms of services:
As a small local business our clients, service time and scheduled appointments are important to us and as such, we have the following policies in place.
LATE POLICY
We do understand some people may run late the same way we run late but we have allocated time slots so we can make sure we cut your hair on time. Try and arrive 5 minutes prior to scheduled appointment and if you are running late please let us know. If you arrive over 10 minutes pass your appointment, we may have to cancel or reschedule your appointment. Most of the times we run late is because our clients run late giving us not enough time to provide a full service.
CANCELLED APPOINTMENTS
If you are needing to cancel an appointment please let us know as soon as you can so we can reschudule or have the chance to fit in someone else that needs an appointment that might of missed out. We have had plenty of cases where we have been booked for the day and had loyal client call up needing an appointment and our person doesn’t show making us miss our chance to have had the other client in.
NO-SHOW POLICY
If you do not show up to a your scheduled appointment or ring up pass the appointment to cancel 2 times, we will ask for a non refundable deposit of half the price of your service if you wish to book in again or you can try your chances walking in. When you come to the appointment you will have to pay remaining of the amount after the haircut. The reason we have this in place is too many clients have consistantly not shown up to their appointments making us miss our opportunity to get another client in.
